Balanced billing or budget billing arrangementsĪre available from most utilities, and payment arrangements If you are having difficulty keeping up with yourīills during the winter months, please contact your Winter period for non-payment of a deposit or portion Residential customer can be disconnected during the In addition to the protections described above, no Government program or government funded program of any social service agency which provides financialĪssistance or subsidy assistance for low income households based upon a written determination of household Of current enrollment of the customer or the customer’s household in the Low Income Home EnergyĪssistance Program, the Electric Assistance Program, the Neighbor Helping Neighbor Program, the Link-UpĪnd Lifeline Telephone Assistance Programs, their successor programs or any other federal, state or local Section Puc 1202.10 “Financial hardship” means a residential customer has provided the utility with evidence If you think you qualify for financial hardship statusĪs defined below, please contact your utility for further Years or older and customers with a known financial The service of residential customers known to be 65 Utilities must seek commission approval before disconnecting Owed for service provided is less than $450. The utility may not disconnect service if the balance

If the customer has electric, gas, or steam heat,.If the customer does not use gas service for heatingĪnd the balance owed for service provided is less.Heating and the balance owed for service provided

If the customer does not use electric service for.It is more difficult to be disconnected in the winterįrom November 15 to March 31, an electric utility To make payments on their gas or electric bills, While customers can still be disconnected if they fail Rules Winter Disconnection Rules for Electric and Gasĭuring the winter months, there is increased protectionįor customers of electric and natural gas utilities.

Electric shut off winter months